Phornpimon Aodton, Thitinant Wareewanich, Thitinan Chankoson
Healthcare professional’s trends in the practice of organizational citizenship behavior will have a significant influence on hospital image effectiveness and efficiency. The employee’s tendency to show flexibility outside their prescribed Jobs may affect satisfaction level with their jobs and their Work Engagement (WE). The purpose of this study is to assess, among healthcare employees working in Malaysian hospitals, with the mediating effect of employee engagement between Job Satisfaction (JS) and Organizational Citizenship Behavior (OCB). In addition, the direct associations between exogenous latent variables and endogenous latent variable in the analysis are also examined. The questionnaires were distributed to the respondents of healthcare professionals and a 239 useable and completed questionnaires were returned. Hypotheses have been tested by PLS-SEM. Findings have shown that job satisfaction has a positive effect on the employee engagement of healthcare professionals in the workplace and on the organizational citizenship behavior. In the meantime, a significant indicator of organizational citizenship behavior has been verified as employee engagement. In addition, the relationship between job satisfaction and organizational citizenship behavior has been partly mediated by employee engagement. The provision of effective healthcare services and cope with increasing demands by patients is critically important for the hospitals to have health professionals who demonstrate their organizational citizenship behavior. Accordingly, important steps are needed to strengthen the role of job satisfaction and employee engagement between the healthcare employees.