Khalifa Mohamed Obaid Almheiri, Abd Rahim Romle, Rusdi Omar
This study has been conducted to understand the role of two basic functions of leadership which are modelling the way and encouraging the heart. The study enriched social exchange theory by adding technology business continuity with the help of system theory. The study has been conducted over the public sector organization in UAE. Simple random sampling was applied to collect the data using pre-determined instruments. The well-developed instruments were adopted from prior studies. The data has been collected using survey research. The findings of the study revealed that modelling the way and encouraging the heart has a significant impact over performance continuity. Likewise the moderating role of technology business analytics has also been found significant. The study supported social exchange theory and advanced the theory with the help of system theory by adding the moderating role of technology business analytics. The study is significant for the leadership of public organizations in understanding that how can they improve performance continuity in their organizations, likewise the study opened the horizons of research for the up coming researchers.