Didin Kristinawati, Jann Hidajat Tjakraatmadja, Dedy Sushandoyo
Knowledge is seen as a strategic business asset. Therefore, companies try systematically to create organizational knowledge through knowledge management process. The tasks of knowledge management process are to effectively manage the transfer of knowledge. This study investigates whether learning habitat, T-shaped skill, and information technology are factors that affect effective knowledge management process. Employing a sample of 239 employees within two Indonesian knowledge intensive manufacturing companies, and a structural equation modeling with partial least square (PLS) to test the hypotheses, the study reveals that supportive learning habitat is required for effective knowledge management process. T-shape skill has no significant relationship to knowledge management process; IT is positively associated with knowledge management process. This study provides empirical evidence on the importance of flourishing conducive learning habitat and providing Information Technology support for the effectiveness of knowledge management process in the context of Indonesian knowledge-intensive manufacturing company.