Harvey T. Ong
Management Information Systems (MIS) is the usage of information systems at the operational, tactical, and strategic levels so that businesses are aided in the achievement of goals. (Oprea, 2007) While the use of MIS is already quite common, its many benefits have lately piqued the interest of researchers. The researcher conducted the study to identify the effectiveness and efficiency resulting from MIS use. Adonie, et al., (2007) suggested that organizational effectiveness and efficiency can be assessed by looking at customer service, financial management, and operations management. For the case of MMI Company, in terms of customer service, employees become more engaged and MIS significantly allowed them to become more productive and efficient at work, overall the employees are satisfied with the current MIS being used by the company. In terms of operations management, the MIS is able to deliver accurate data and information is easily accessed by its users. The employees agree that it reduced the amount of workload they have, it also made their work easier, it saved a lot of their time because everything they need is within the system already. And with regards to financial investment, the MIS as helped make better decisions with regards to their financial since better analysis, and balance sheets are created with the use of the system, it also paved way to create a better understanding with regards to the company’s financial data, the benefits of the MIS outweigh the cost associated with it. Not only did it benefit the employees a lot, but the impact it gave to the financials of the company is substantial.